All of our Business Broadband circuits have the same, if not better, speeds and reliability of service as those directly from the Tier 1 networks we interconnect with as we operate a low contention rate. However, all circuits from VoiceHost additionally benefit from 24/7 support from our Norwich based Technical support team, as well as a range of QoS (quality of service) options to optimise your voice communications.
Why Business Broadband?
Business Broadband Powered by VoiceHost across VoiceHost network is a private service designed to meet the data requirements of those that utilise SIP and VoIP (The Aria VoIP Powered by VoiceHost Hosted PBX or SIP Trunking products). While our Broadband network interconnects with Tier 1 National Networks for the greatest possible availability to our customers, we automatically optimise all of our circuits to prioritise VoIP traffic, maximising call quality and reliability.
Business Broadband is defined as a connection for your business to the Internet. Our Broadband products are all provided over-the-top of analogue phone lines and are known as DSL (Digital Subsciber Line). VoiceHost supplies ADSL, ADSL2+, ANNEX M, FTTC and FTTP circuit types over our broadband network, depending on your location.
Different Circuit types (ADSL, ADSL2+, ANNEX M and FTTC) are capable of different download and upload speeds (measured in Mb/s). Broadband circuits provided over analogue lines are usually asynchronous, which means download and upload speeds for a circuit are different.
The speeds of your Broadband product directly affect how much data you can download and upload in any one second interval. The speed of any Broadband product is dependent on the circuit type, as well as the distance that the customer premises is from the Openreach Cabinet and how far that cabinet is from the closest telephone exchange.
Generally speaking, ADSL is the slowest type of Broadband Circuit (utilising the older 20CN Network), and FTTP is the fastest (utilising VDSL2 FTTC Technology over the 21CN Network).
The primary difference between Powered by VoiceHost Broadband and Broadband from other ISPs is that VoiceHost Broadband is specifically designed to optimise connectivity from the Powered by VoiceHost Voice platform and your site. This, combined with the other benefits of using our Broadband, make VoiceHost broadband the best choice for our customers.
Below are just some of the benefits of using our Broadband:
IP-Phones registered on our platform send their data directly to our Voice Network when using one of our Broadband circuits. This means a shorter distance (less hops) for the data to travel, which ultimately results in a greater quality of service for our customers.
We provide a variety of QoS levels (1,2, and 4) that you can choose from. Each of these QoS levels will automatically allocate a fixed portion of available bandwidth to VoIP traffic. This means that regardless of any other processes running over the data connection, your Call quality will never suffer.
We provide a fixed IP Address with every Broadband circuit, at no additional cost.
We can provide a preconfigured, SIP-Optimised Router to arrive 24 hours before your new circuit goes live, eliminating downtime and saving you hassle.
Customer faults (either on the Hosted PBX or SIP Trunking service) are generally resolved much faster when the entire solution is supplied by VoiceHost, due to increased availability and clarity of information.
What do I need?
VoiceHost are able to supply every part of a new Business Broadband Connection. Generally, this consists of the following:
If you already have an existing Analogue Line, we can provision our Business Broadband circuit over the line, and if you already have an existing Broadband Circuit running on an analogue line, we’re able to migrate the circuit over to our network.
How does it work?
The first thing to do is check what products are available at your location. You can do this by contacting the VoiceHost sales team who will be able to advise you immediately. Please note, in order to check for FTTC availability, we will need the telephone number of an analogue line at site.
Once your analogue line has been installed by a BT Engineer, we’re able to provision a new VoiceHost Broadband circuit on it. ADSL and ADSL2+ circuits are generally activated within 5 working days, and new FTTC connections can generally be installed within 10 working days, due to the need for an engineer to visit the customer site.